{"id":4598,"date":"2014-03-24T08:09:35","date_gmt":"2014-03-24T13:09:35","guid":{"rendered":"http:\/\/writing.wisc.edu\/blog\/?p=4598"},"modified":"2017-07-12T15:10:40","modified_gmt":"2017-07-12T20:10:40","slug":"results-of-a-research-expedition-a-study-of-writing-center-leadership","status":"publish","type":"post","link":"https:\/\/dept.writing.wisc.edu\/blog\/results-of-a-research-expedition-a-study-of-writing-center-leadership\/","title":{"rendered":"Results of a Research Expedition: A Study of Writing Center Leadership"},"content":{"rendered":"
<\/div>

By Katrin Girgensohn, European University Viadrina, Frankfurt, Oder, Germany<\/strong><\/p>\n

Two weeks ago, a newspaper notice has caught my interest: The National Library in Berlin has received the original logbooks of Alexander von Humboldt\u2019s expedition to South America<\/a>. All his notes, drawings, thoughts – every word he had scribbled down every evening during his journeys, are now in Berlin. I was thrilled. I often seek a quiet place in this library to write. And now I will share the roof with the original papers of Alexander from Humboldt!<\/p>\n

Thinking further, I have wondered why this notice has made me feel so excited. Why do notes about a research journey to America that happened more than 100 years ago please me so much? Probably because this notice made me think about my own research journey to (North) America that happened two years ago. My research journey has been an expedition I started as a writing center director from Germany, where writing centers are currently starting at many universities, but still are a new phenomenon. My goal was to find out more about the successful leadership of writing centers, so that the implementation of writing centers in Europe might be promoted better.<\/p>\n

Let me share some insights into my own expedition. One important instrument for every expedition is a compass that will help you to find the direction in a general way. I consider my research questions my compass. Mine have been the following: What contributes to the success of writing centers? What is needed to implement them sustainably at a university? How can directors handle the typical challenges writing centers face? With these questions giving me a general direction, I have spent a year in the USA. My home base for my writing center research was the wonderful writing center of the UW Madison, but I also travelled around and visited other universities. All in all, I visited 16 writing centers, interviewed their directors, talked to staff and tutors and observed and participated in the centers\u2019 activities.<\/p>\n

Also important for every expedition is it to have the right gear that will help you to accomplish your goals. My most important gear consisted of my research methods. I followed the qualitative method of expert interviews that Meuser and Nagel (2009) suggest. I combined this research design with the grounded theory methodology (Strauss and Corbin 1990) that helped me to analyze the data in a systematic but still open-minded way, using the software MAX QDA to handle the large amount of data that I generated through constant comparative analysis, memo writing and transcribing. My MAX QDA file, I guess, is somehow what his diaries were for Alexander von Humboldt \u2013 I use it to scribble and to practice writing as a thinking tool, but also to analyze systematically what I see.<\/p>\n

As it is often the case with expeditions, mine has taken much more time than I originally planned. I managed to finish my data collection within the year that I was able to spend in the USA, sponsored by the German Research Foundation (DFG). However, data analysis went not as straight forward as I had hoped. All my results left me with the impression that I did not find anything new. Other than Alexander von Humboldt, I did not discover any unknown plants or mysterious landscapes. In the end, however, I realized that of course it had never been the purpose of my expedition to find unknown species. Instead, what I have discovered is empirical evidence for some things we already know about successful writing center work from theory as well as from lore. I hope that finding evidence-based confirmation for principles we rely on might be as useful as finding an unknown butterfly.<\/p>\n

I am now going to share some pictures from this research journey. They are snapshots, of course, because I can\u2019t go into details in this post. Every picture represents a category in my findings.<\/p>\n

\"Collaboration<\/a>
Collaboration in the writing center
(c) Anja Voigt<\/figcaption><\/figure>\n

Picture 1: Collaborative learning<\/strong><\/p>\n

What turned out to be the \u201ecore category\u201c of my analysis, hence, the \u201cthe central phenomenon around which all other categories are related\u201d (Strauss & Corbin 1990, 116), is collaborative learning. As we all know, collaborative learning is one of the most influential theories for writing center pedagogies. Based on Bruffee\u2019s texts (e.g. 1999), collaborative learning is commonly the framework for one-to-one or group peer tutoring in writing centers. Successful writing center leaders seem to have internalized this pedagogy as a general stance that influences all of their action and interactional strategies. They are \u201ccollaborative learning practitioners\u201d in the way Parnitz (1996, n.p.) defines it when he says that \u201cCollaborative learning (CL) is a personal philosophy, not just a classroom technique.\u201d Successful writing center directors \u201capply this philosophy in the classroom, at committee meetings, with community groups, within their families and generally as a way of living with and dealing with other people.\u201d (ibid.).<\/p>\n

And here are some of the actions and interactions that writing center directors undertake to maintain their writing centers as collaborative learning practitioners:<\/p>\n

\"Ausbildung<\/a>
Peer tutor education<\/strong><\/figcaption><\/figure>\n

Picture 2: Peer tutor education<\/strong><\/p>\n

Writing center directors care deeply for peer tutor education. Although there are very different models of peer tutor education, formal and informal ones, there seems to be a consent that tutor education doesn\u2019t end with formal training in the beginning, but goes on all the time during the peer tutors\u2019 work in the writing center. Peer tutors, writing center directors and staff share the responsibility for this ongoing education.<\/p>\n

\"writing<\/a>
Writing center staff at European University Viadrina Winter 2013<\/figcaption><\/figure>\n

Picture 3: Finding and keeping excellent staff<\/strong><\/p>\n

Not surprisingly, collaboration within the writing center team (including staff as well as peer tutors) is another important category. Finding and keeping excellent staff is very important and collaborative learning is a way to sustain a good team.<\/p>\n

Picture 4: Working with faculty<\/strong><\/p>\n

Another key group of people is faculty. Working with faculty is a significant strategy to make the writing center succeed within the institution. There are numerous ways to do this, from WAC-programs to \u201cdinner with your Prof\u201d-events, and of course they all are undertaken within a stance of collaborative learning.<\/p>\n

\"funding\"<\/a>
Always challenging: Funding<\/figcaption><\/figure>\n

Picture 5: Funding<\/strong><\/p>\n

A common problem of writing center directors is funding. To deal with this, they collaborate with different groups of people, from stakeholders within the institution to external sponsors and alumni.<\/p>\n

\"visibility\"<\/a>
The author trying to raise visibilty for her writing center<\/figcaption><\/figure>\n

Picture 6: Visibility<\/strong><\/p>\n

Another important category that somehow is intertwined with all categories is the visibility of the writing center. Strategies to enhance the center\u2019s visibility include the usage of classic marketing instruments, such as fliers or homepages as well as social media, direct communication with stakeholder within the university and public relations outside the institution. Collaborative learning helps e.g. to create new channels for visibility and to use the appropriate rhetoric for each context.<\/p>\n

Picture 7: Placing the writing center as academic unit<\/strong><\/p>\n

Placing the writing center as academic unit also is very important \u2013 through explicitly referring to the knowledge of our discipline in the writing center\u2019s offers and communication as well as through proposing research related activities in the writing center.\u00a0 Profound knowledge of writing center literature is, of course, crucial for this.<\/p>\n

\"writing<\/a>
Writing center research<\/figcaption><\/figure>\n

Picture 8: Writing center research<\/strong><\/p>\n

Most promising for this strategy seems to be writing center research <\/b>itself. Writing center research within the center happens in different ways, often with the support of peer tutors, sometimes with additional funding and always in a collaborative way.<\/p>\n

Picture 9: Professional networks<\/strong><\/p>\n

Closely related to the latter category are professional networks, like the IWCA, regional organizations and many more. They help in various ways to deal with every day issues, to conduct research, to enhance the visibility and much more.<\/p>\n

Picture 10: Changes<\/strong><\/p>\n

\"140304_08_Tagebuch_VIIa_b_42v012\"<\/a>
Alexander von Humboldt’s diary: Topographie des Llano de Bogota
(c) Stiftung Preussischer Kulturbesitz<\/figcaption><\/figure>\n

\u201cChanges\u201d is the title of another category. It subsumes the general openness of writing center directors for ongoing changes in the writing center; strategies of writing center leaders to initiate changes within the university and also an ongoing awareness for changes that happen in institutions over the time and that might lead to crucial modifications of the institution\u2019s mission, funding, allies and so forth.<\/p>\n

As I have said before: the success of all those strategies, actions and interactions is strongly dependent on the writing center director\u2019s stance of collaborative learning. The more he or she is willing to share authority and responsibility and to appreciate others as experts, the more sustainable this work will be. Obviously, this attitude will not always be an easy way to deal with leadership tasks. Collaboration can be challenging and is always demanding.<\/p>\n

Again: given the importance of collaborative learning for writing center pedagogies, my results might come as no surprise. Moreover, most of the other categories I have found sound familiar from writing center literature. But at least I can now say that these findings are evidence-based. For me, those results were unforeseeable in the beginning of my explorations. Heading towards the end of this research expedition I see that research is always an expedition: exciting, adventurous, sometimes exhausting, other times rewarding, and always with an open and uncertain ending.<\/p>\n

Coming back to Alexander von Humboldt finally, I do not want to close without appreciating two aspects of his work that I am sure writing center people value: His understanding of science is one that we today would call interdisciplinary. He always sought for relations of his findings to others disciplines. And: Alexander von Humboldt is known for his efforts to produce academic writing that is easy to follow and to be understood by everyone.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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